Last updated June 3, 2026. FI Investment Tracker is operated by Granite Hall Solutions LLC ("Granite Hall Solutions," "we," or "us"), the data controller responsible for this policy. The product is designed so customer investment portfolio data stays in the customer-controlled environment.
FI Investment Tracker is downloadable desktop software for banks and credit unions. The product is designed so investment holdings, source import files, report packages, workpapers, and local backups remain on the customer's workstation, server, or other customer-controlled storage. The website, checkout, license, and support systems should not be used to upload portfolio files unless a separate support agreement explicitly permits that transfer.
We may collect account, billing, license, download, activation, support, security, and operational metadata. This can include institution name, billing contact, email address, plan, subscription status, license identifier, hashed license key, activation count, hashed machine activation identifier, app version, validation timestamps, support messages, and security review requests.
If a financial institution enables Online Loan Applications, the hosted borrower link may collect application information, contact information, requested loan details, uploaded documents, E-SIGN consent evidence, electronic signature evidence, device/browser metadata, document hashes, malware scan status, and audit records. This borrower intake service is separate from the local-only investment portfolio custody model.
Payments are processed through Stripe-hosted checkout and customer portal pages. FI Investment Tracker does not store raw card numbers, bank account numbers, or payment credentials. Stripe may process payment method details, billing information, fraud checks, invoices, receipts, tax information, and subscription status according to Stripe's own terms and privacy practices.
We use collected information to provide checkout, license activation, subscription administration, download fulfillment, customer support, security review materials, product updates, fraud prevention, abuse prevention, legal compliance, and service communications. We do not sell customer investment data, and the launch model is built to avoid receiving it in the first place.
We may share limited information with service providers that help operate payment, licensing, website hosting, email, support, security, analytics, and compliance workflows. We may also disclose information when required by law, to protect the product or customers, or as part of a business transfer. Customer portfolio files should not be sent to support unless a separate agreement authorizes that exchange.
The product separates customer portfolio custody from billing and licensing. We use hosted payment pages, signed license responses, release checksums, access controls, and operational logging for the systems we operate. For Online Loan Applications, borrower upload and signature steps require a secure access link, documents are validated and encrypted before storage, and uploaded files are scanned for malware before they are accepted. Customers remain responsible for protecting their own workstations, servers, backups, import files, report packages, and internal user access.
We retain account, billing, license, support, and borrower-application records as needed to provide the service, comply with legal obligations, resolve disputes, and maintain security. Borrower application records, uploaded documents, signature evidence, audit records, and export packets may be subject to institution-defined retention, legal hold, and regulatory requirements. Customers may contact support to request access, correction, or deletion of eligible records, subject to legal, billing, security, lending, and audit retention requirements.
This service is operated by Granite Hall Solutions LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702. Privacy, support, and billing questions can be sent to [email protected]. Security-specific questions can be sent to [email protected].