Does FI Investment Tracker host our investment data?
No. The launch model is customer-controlled desktop software. Investment holdings, import files, report packages, backups, and workpapers stay in the institution-controlled environment.
Frequently asked questions
Plain answers for banks and credit unions reviewing data custody, licensing, backups, support, and report responsibility.
What does the license server store?
Billing and license metadata only: subscription status, plan, license ID, hashed license key, activation counts, hashed machine activation identifiers, and download fulfillment status.
What happens if payment fails?
The installed app keeps emergency read/manual backup access available, but paid workflows can be blocked after the license validity and offline grace windows expire.
Can the app work offline?
The last valid signed license certificate works during the configured offline grace period. After grace expires, the app must validate the license before paid workflows resume.
How do backups work?
The app creates customer-controlled Time Machine snapshots on the local machine or configured customer storage location. Restore preserves current license status so old backups cannot bypass payment enforcement.
Can support request our portfolio file?
Support should start with version, platform, license status, backup status, logs, and screenshots. Customers should not send portfolio files, source imports, CUSIPs, GL balances, or report packages unless a separate support agreement explicitly allows it.
Is this a regulatory filing system?
No. FI Investment Tracker supports preparation, review, evidence, tie-out, and package generation. The institution remains responsible for official filings, accounting policy, and final report approval.
How do we verify the installer?
Use the published release channel, SHA-256 checksum file, and signed/notarized macOS installer. IT administrators should keep the release evidence with deployment records.